Question 1

How can I pay for my order?

Accepted Answer

We accept payment by credit card (VISA, Master Card, Amex, China Union Pay, JCB, Diners, Maestro), AlipayHK, WeChat Pay HK, PayMe HK and FPS. We do not accept cash on delivery.

Question 2

How can I pay via AlipayHK / WeChat Pay HK / PayMe?

Accepted Answer

Please click Manual Payment when checkout, then follow this payment instruction: https://www.shop.okamura-salotto.com.hk/payment-instruction(javascript:void(0))

Question 3

I would like to try the product before purchase. Where can I do that?

Accepted Answer

You are welcomed to visit our showroom for a try-out! Please make an appointment: https://www.okamura-salotto.com.hk/visit-us(https://www.okamura-salotto.com.hk/visit-us)
Our showroom is located at 2908 Two Chinachem Exchange Square, 338 King's Road, North Point, Hong Kong. We open from Mondays to Fridays 9:00am to 5pm (excluding Public Holidays).

Question 4

Am I able to purchase Okamura Salotto HK products that are not listed in the online shop?

Accepted Answer

YES! Please contact our Customer Service Representative(s) at (852) 2898-9777, or email us via shop@okamura-salotto.com.hk.(mailto:shop@okamura-salotto.com.hk)

Question 5

Can I cancel the order or return purchased items?

Accepted Answer

There will be no cancellation, return, refund or exchange of items once the order had been processed.

Question 6

Cannot find an answer here?

Accepted Answer

You can contact us at (852) 2898 9777, WhatsApp at (852) 9665 1877 or email us via shop@okamura-salotto.com.hk.(mailto:shop@okamura-salotto.com.hk)